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Frequently Asked Questions
  • How soon can I expect my order?  Orders delivered in the United States usually arrive within 7 to 14 business days.  All U.S. orders are mailed via UPS or USPS from Midland, Michigan.  Orders that are placed online are processed faster than orders placed via phone, fax, or email.  International orders usually arrive within 10 to 14 business days.  
     
  • How do I pay?  Do you accept PayPal?  Yes, we accept PayPal and all major credit cards. 
  • Where are your dolls made?  We manufacture our dolls in Midland, Michigan USA.  Our doll kits use the highest quality vinyl available.  Our vinyl meets strict US government guidelines that non-US factories do not meet.  Secrist's non-toxic vinyl is safe for use in newborning practices.  A few of our doll kits are made in China but we require that the vinyl be lab tested for safety.  This test insures that these kits are lead free and pthalate free.
  • Can I use paint other than Authentic Reborn or Genesis Heat-Set Paint on your doll kits?  You can use whatever paint you choose for your doll.  However, paints other than Heat-Set Paints have proven to flake or change color over time when used with any vinyl or silicone/vinyl blend.  This rule of reborning applies to all vinyl dolls bought from any manufacturer - regardless of whether or not the supplier says otherwise - vinyl should never be painted with acrylic or oil based paints. 

  • Do you sell finished reborned painted dolls?  We occasionally have finished reborn dolls available.  Please contact support@secristdolls.com for more information.
  • I've never sculpted before, are the sculpting forms reusable or do you leave it in the head and bake it all at the same time? The sculpting forms are cooked underneath the Super Sculpey and the only way to re-use the form would be to destroy the sculpt.  Refer to our sculpting form suggestion guide for more information on how to use the sculpting form.
     
  • What are your hours? Our offices are open Monday through Thursday, 9:00 am to 4:00 pm Eastern Standard Time.  We are closed Friday through Sunday and on all major holidays.  Orders placed via phone, fax, or email after 11:00 am EST on Thursdays are usually processed the following Monday.  Placing your order online is the fastest way to receive your product.
     
  • Can you ship to...?  We can ship to anywhere in the world! For larger packages, we usually ship UPS. However, we can ship USPS at the customers request. For questions regarding shipping costs, expedited shipping, international shipping or for a tracking number: contact us at support@secristdolls.com for help. 
     
  • How much does international shipping cost? International shipping rates vary greatly depending on the size of the order and the contents of the order.  Large orders of paints and other small, light weight products are usually around 50% of the total cost of the order (for example: $60.00 of paints will probably cost around $20.00 - $30.00 to ship).  Orders that are large and mainly kits will usually cost nearly 100% of the total order (for example: three kits for $90.00 will probably cost around $35.00 - $45.00 to ship).  We apologize, but exact shipping quotes for international orders cannot be given prior to order placement.  If an international order is cancelled after it has been processed and packaged there is a 15% restocking fee due to the fact that preparing international orders is significantly more involved for governmental requirements than orders within the United States.  

    International orders cannot be sent at "zero value" or an amount that is less than the actual order total.  Sending international shipments that are marked at a lower value than what is on the order invoice is illegal.  All taxes and duty must be paid by the customer upon arrival of your products.  We recommend you find out the cost of import fees charged by your own country's government before you place your order to avoid any surprised.  For example, in the UK the VAT is about 20% of the order total.  However, in New Zealand, any order less than $200.00 does not get charged import fees.  

     
  • Note: Refused International Orders... Orders that are refused when they arrive to their destination due to the import fee being higher then expected are not eligible for a full refund.  There is a 15% re-stocking fee, plus the cost of shipping the package, will be deducted from the total order amount to be refunded.
Secrist reserves the right to refuse response to unprofessional or offensive contact.
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Australia | Canada | Europe | New Zealand | Latin America |

 ST Products & Crafts LLC © 2013
2040 East Gordonville | Midland, MI 48640 | 800-635-7933 | Int'l 989-835-9388

Office Hours Mon-Thu | 8:00 am - 4:00 pm EST

While perfectly safe, these dolls are not manufactured for children. Secrist doll kits and supplies are intended for adults.