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Shipping Policy
United States Shipping
Orders are shipped via UPS ground service or USPS at Secrist's discretion unless prior arrangements have been made. Your order will normally ship from the factory within 5 business days and arrive within 7 to 12 business days. All U.S. orders are mailed from Midland, Michigan.
International Shipping 
We offer both US Postal Service and UPS shipping methods.  We strongly recommend that all foreign orders be shipped by UPS.  Many shipping destinations outside the United States have unreliable Postal delivery service due to the host countires postal system.  Therefore if you choose to have your order sent by Post then we cannot accept responsibility for the shippment once it leaves our warehouse.  We cannot guarantee delivery of any orders shipped by Post and will not replace or refund for those shippments lost or damaged in the Postal system.  We recommend that all orders be sent by UPS which can be tracked and safe delivery guaranteed.  
Some countries open all foreign packages coming into their boarders.  Unfortunately not all customs agents are careful during inspection and can cause damage or loss to your shippment.  We are not responsible for damage or loss due to your country's customs inspections.  If your package has been opened and products are missing or damaged then contact your country's customs service to file a claim.         
  

Additional United States Shipping Options

Expedited shipping may be requested in the comments section during checkout in which case additional fees will apply. Expedited shipping means your package will be sent as requested (i.e. Express or Next Day) but it will still be processed in the order received. The "Rush Order" option guarantees your order will ship within a short time (based on the order size) for a $25 processing fee. 

Rushed Order Ship Time:

International Shipping
When placing your order on our website, shipping costs are not added at that time if you selected "shipping outside the US" during checkout. Your card will be charged only for the sub-total of your order. Your order will be packed and weighed and then the shipping cost will be calculated by weight and destination. Secrist charges for the cost of shipping the package to you according to UPS or the USPS.

International Order Processing Steps:

  1. You place your order online and the sub-total is charged to your card.
  2. Your order is packed and weighed and shipping is calculated.
  3. Your card is charged for the shipping cost.
  4. Once shipping costs are paid, your order will be sent as soon as possible.
Additional International Shipping Options

International customers may request a preferred method of shipping in the comments section during checkout between UPS and USPS and related options. With requests made for UPS or USPS International Priority, the customer will be e-mailed a tracking number when the package is shipped. In the absence of a specified shipping preference, the default shipping method is the least expensive.

International orders usually arrive within 10 to 14 business days from shipment via UPS or USPS International Priority. Orders under four pounds may be shipped USPS International First Class which may take up to 6 weeks to arrive and cannot be tracked.

International Shipping Charge
International orders will not ship until 100% of the order is paid for, including sub total and total shipping cost. Placing an order with Secrist means the customer has given permission for Secrist to charge the shipping and handling fees when the order is ready to ship. Customers who prefer otherwise may request their preference in the "Comments and Special Instructions" area during checkout.

 

Canceling Orders
To cancel an order, you must contact us within one business day of placing the order. International and domestic orders are subject to a restocking fee of 15% of the order sub total. On any order with the Rush Order option selected that is canceled, the restocking fee is charged in addition to the rush fee.


Secrist reserves the right to refuse response to unprofessional or offensive contact.
  • Orders under $999 will ship in 1 business day
  • Orders over $1,000 will ship in 2 business days or less
  • Orders over $4,000 are not eligible for the rush option

For the most urgent orders, select "Rush Order" and request "UPS Next Day" shipping to guarantee your order arrives in two business days. Additional fees will be applied after the order has been submitted and the order will not ship until the additional expenses are paid in full. 

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 ST Products & Crafts LLC © 2013
2040 East Gordonville | Midland, MI 48640 | 800-635-7933 | Int'l 989-835-9388

Office Hours Mon-Thu | 8:00 am - 4:00 pm EST

While perfectly safe, these dolls are not manufactured for children. Secrist doll kits and supplies are intended for adults.