Drop shipping is an option for Secrist distributors to customers who reside in the United States only.
U.S. & Foreign Orders
Your order is automatically invoiced when you submit it online. We apologize, but no changes or additions can be made once the order has been submitted. If you place a second order the same day it can be shipped with the previous order. All additions will be placed as a new order and shipping/handling fees will apply.
All foreign orders are prepared prior to shipping being calculated. Shipping is charged at ship time. Foreign orders require special packaging processes that take up a significant amount of time and therefore foreign orders cancelled after they have already been packaged are subject to a 10-15% restocking fee. We sincerely apologize for the inconvenience of this but sadly because of abuse of past orders we must enforce a restocking fee.
Distributor Pricing
Discount given to dealers is 25% to 50% off our suggested retail price based on item and bulk purchases. The best prices are listed in the Bulk Section. It is our policy not to sell to customers who discount. Suggested retail pricing can be found in the Catalog and online at www.SecristDolls.com (for US) and www.SecristDolls.eu (for Europe). Discounts of more then $1.00 on merchandise are frowned upon. We encourage you to give your customers free shipping, free gifts, or other incentives instead of discounting which only causes pricing wars and hurts the sales of all distributors.
Discounting Secrist Products
It is our policy not to sell to customers who discount. Accordingly, if you discount, we will discontinue doing business with you. We are not asking for your agreement on this and you remain free to charge any price you wish to charge. But we want you to know that if you discount, we will not sell to you in the future. All Secrist dolls and doll kits, assembled or unassembled, must be sold for the suggested retail price in order to protect our brand image. You may charge more than the suggested retail price if you choose without violating our policy. If you have any questions concerning this policy please call us at 989-835-9388 or email us at support@secristdolls.com.
Product on the shelf for more then one year may be discounted up to 25% with prior approval.
Payment Terms
All orders placed with Secrist Doll Company must be prepaid. Payment may be in the form of:
- Cashier's check or Money Order
- MasterCard, Visa, Discover, American Express
- Wire transfer ($30 bank processing charge)
No Secrist dealer may purchase product under another Secrist dealer's name or pay for another Secrist dealer's product.
Domestic and International Shipping
All orders are shipped by UPS ground service. The minimum charge for UPS shipping is $7.95. A shipment sent by US Postal Service may be received by a post office box, but all other shipping services require a physical address.
Please note that there is a $10 per box additional charge (above and beyond the shipping charge) for all orders sent by U.S. Postal Service. We strongly recommend you use UPS for faster and timelier delivery of your order. US Postal service delivery is only available in the United States. All international orders are shipped UPS.
Product Guarantee
We offer a 15-day return privilege. You have 15 business days, from the date your order arrived, in which to return a product to us no questions asked. After this 15 day period all sales are final. Specials and close-outs are non-refundable.
Return Policy
All returned products must be in new and re-sellable condition and returned in their original unopened wrapping and packaging. Merchandise not received in this way will be returned to the dealer at their cost. Call for an authorization number before returning product. Merchandise will not be accepted without a return authorization number. Call tags will not be issued for returning product. Please always remember to call before returning any products.
Receiving Defective or Wrong Product
If you receive the wrong product, notify customer service within 48 hours of receipt of the shipment. We will investigate and ship the correct product. You will be charged the appropriate cost for the correct product at the time of shipping. Your account will be credited for the wrong product when it is received at our office. If we caused the error, we will not charge for shipping the correct product. If it is determined that the error was on the part of the Dealer, we will charge the Dealer shipping on the replacement product.
Missing Shipment
If you suspect that your order has been lost in shipment then notify us immediately. Customer Service will contact the shipping company to investigate. If the package is lost, the shipping company may issue a reimbursement to Secrist, which will be forwarded to you. That refund will be either credited to your account or sent to you by check. The amount of the refund from the shipping company will be based on the amount of insurance that you placed on the order. Secrist strongly encourages dealers to fully insure all their orders. Secrist is not responsible for shipments lost by the shipping company nor any financial loss that may result from it. Financial reimbursement for lost shipments will come from the shipping company and not Secrist. Upon request we will ship a duplicate of that order and you will be charged the full amount for the order and any associated shipping fees. Please note that orders lost by the U.S. Postal Service or other national postal services require that you wait 90 days before they will investigate or consider reimbursing you for any order that they may have lost. We cannot be responsible for any loss due to the postal services. Any problems with the postal services must be resolved by the customer. For this reason we strongly encourage all of our customers to use UPS.
Drop-Ship Orders
Yes we can drop ship orders in the continental United States. There is $2.00 charge for this service to cover all packaging supplies. This charge is over and above any shipping and handling charges. The products ordered, shipping and drop ship fee must be prepaid on all drop shipped orders. There are no refunds or exchanges on these types of orders. We ship via UPS, Fed EX, USPS or other carrier if you specify.
If you have any questions regarding your distributorship please contact us at anytime at support@secristdolls.com. We hope to provide you with many years of great customer service and products!
If you receive a product that is defective or has been damaged in transit, please contact customer service within 24 hours. If the product is defective then we must receive it back from you within 10 business days from the date you received it in order to get a replacement or refund. We will issue an RS label to return the product or submit claims to the shipping company, whichever best fits the situation. We will then discuss the best way to replace the product for you.
- There is a $2.00 fee per drop-ship order - this covers all the packaging costs and your package is mailed in a high quality shipping box and with appropriate filling so items will be secure in transit.
- Drop shipments are not available outside the United States and will be mailed directly to you for you to mail to your international customers. Direct shipping is available for U.S. customers only.
- All drop-ship orders must be paid in full by the distributor via credit card before delivery.
- A full name and address of your customer needs to be put in the "Ship To" category for the order to be sent directly. If no "Ship To" address is provided the order will be sent directly to you but packaged as a "drop shipment" so that you can forward it on to your customer with no re-packaging required. This is the best method for shipments to overseas customers.
- Drop shipments do not include an invoice of what your wholesale prices are, only a packing slip to show all included items they ordered from you.
- Standard ship time is 3- 5 business days from the day the order was placed. Our offices are open Monday through Thursday 9:00 am to 4:00 pm EST. If you place your order Thursday it will most likely ship the next Monday. There is no guarantee what day your package will ship, but we always do our best to fulfill all orders in a timely manner.
